Job Description
Your Impact at Lowes
As a Customer Service Associate you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowes. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.
How We Support You Whether you need a part-time position or a place to plant yourself and grow Lowes is ready to support your goals. As a Lowes associate youll gain access to many benefits beyond competitive pay and flexible schedules.
- Make your well-being a priority with multiple top-tier health insurance options.
- Explore educational opportunities with Lowes tuition assistance program.
- Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
- Gain extra savings with a 10% Associate Discount.
- Learn new trade skills with our Track to the Trades program.
For information about our benefit programs and eligibility please visit Day at Lowes
As a Customer Service Associate you will welcome customers to Lowes and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day help them find and select products occasionally load merchandise and ensure all customer needs are met.
While you will spend most of your time listening to customers answering questions and organizing merchandise your daily responsibilities may vary by department.
Customer Service Associates work in one of the following departments based on hiring needs and skillsets: Appliances Cabinets Flooring Live Nursery Inside Garden Hardware Tools Millwork Building Materials Plumbing Electrical Paint Home Décor Tool Rental or Pro Services.
Key Responsibilities - Welcome customers to Lowes answer questions and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies
- Process orders and deliveries accurately so customers receive merchandise as expected and on time
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Prepare merchandise in your department based on customer needs (e.g. tint and mix paint cut and thread pipe cut and bundle wood cut drywall cut blinds)
- Guide customers through shopping or checkout
- Complete other duties as assigned
Minimum Qualifications - 6 Months Experience using a computer including inputting accessing modifying or outputting information
- 6 Months Experience using common retail technology such as smart phones and tablets
- Reading writing and performing basic arithmetic (addition and subtraction)
- Able to perform duties that may require prolonged standing sitting and other activities necessary to perform job duties
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Preferred Qualifications - 6 months of Retail and/or customer service experience
- Bi-lingual skills
- Certification in trade related to department (e.g. hardware kitchen plumbing electrical lawn and garden and lumber/building materials)
Lowes commitment to growth and teamwork extends to the community as well.
To better equip our stores and serve our communities we strongly encourage bilingual military and veteran talent to apply and join our team. Travel Requirements This role does not require regular travel; however this role may need to travel occasionally to meetings training or to support neighboring stores.
Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates including extreme heat or cold wet damp humid windy or drafty conditions is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role weight and volume. Associates must follow guidelines limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required with proper training or assistance from a trained coworker.
About Lowes Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1750 home improvement stores 540 branches and 120 distribution centers. Lowes is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit .
About Lowes
Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit .
Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.
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Job Tags
Local area, Flexible hours